TERMS AND CONDITIONS AND DISCLAIMER

Last updated: 21 June 2026

1. About us

This website and the associated products and services are operated by:

East Anglian Psychologists Ltd
Company number: 14283128
Registered in England and Wales
Registered office: 46–54 High Street, Ingatestone, Essex, United Kingdom, CM4 9DW
Email: [email protected]

Ridgeman is a brand operated by East Anglian Psychologists Ltd.

References in these Terms to “we”, “us” and “our” mean East Anglian Psychologists Ltd and the brands through which it provides the relevant product or service.

These Terms apply to jamespmanning.com, associated Kajabi-hosted pages, Ridgeman-branded materials, and products and services offered through those platforms.

2. About these Terms

These Terms govern:

  • your use of our websites;
  • free resources and downloadable materials;
  • fillable PDF worksheets;
  • books and related content;
  • digital products;
  • online courses;
  • memberships;
  • webinars;
  • workshops and events;
  • educational coaching or strategy sessions;
  • professional training;
  • community areas;
  • purchases made directly from us.

Please read these Terms before using the website, creating an account, downloading a resource or making a purchase.

By using the website or ordering a product or service, you agree to these Terms.

If you do not agree to these Terms, you should not use the relevant website, resource, product or service.

Nothing in these Terms excludes or restricts any statutory right that cannot lawfully be excluded or restricted.

3. Separate clinical services

These Terms principally cover our author, publishing, educational and commercial activities.

Psychological therapy, psychological assessment, clinical consultation and other regulated clinical services are subject to separate agreements, clinical boundaries, privacy information and cancellation arrangements.

Purchasing a book, course, workshop, educational resource or coaching session does not create a psychologist–patient, therapist–client or other clinical treatment relationship.

Where a separate written clinical agreement applies, that agreement will take priority in relation to the clinical service concerned.

4. Eligibility

Our general website, downloadable resources, mailing lists, online courses and adult education services are intended primarily for people aged 18 or over unless a particular product or page states otherwise.

By purchasing a product or creating an account, you confirm that:

  • you are at least 18 years old; or
  • a parent, guardian or other legally authorised person has agreed to the purchase and its terms.

We may refuse or cancel access where we reasonably believe that eligibility requirements have not been met.

5. Changes to these Terms

We may update these Terms to reflect:

  • changes to our services;
  • changes in law;
  • changes to technology;
  • new products;
  • changes to payment or platform arrangements;
  • security requirements;
  • reasonable operational needs.

The current version will be published on our website with the date of the latest update.

Changes will not retrospectively remove rights that have already arisen under an existing contract.

If a material change affects an ongoing paid service, we will provide reasonable notice where appropriate.

6. Website availability

We aim to keep our websites and online services available and functioning properly.

However, we do not guarantee that:

  • the website will always be available;
  • access will be uninterrupted;
  • every feature will work on every browser or device;
  • all content will remain available indefinitely;
  • the website will be free from every technical error.

We may suspend access temporarily for:

  • maintenance;
  • security;
  • updates;
  • platform changes;
  • matters outside our reasonable control.

We will take reasonable steps to minimise avoidable disruption to paid services.

7. Permitted use of the website

You may use the website for lawful personal, educational or professional purposes consistent with these Terms.

You must not:

  • use the website unlawfully or fraudulently;
  • interfere with its operation or security;
  • attempt to gain unauthorised access;
  • introduce malware, viruses or harmful code;
  • scrape or harvest personal information;
  • use automated systems to overload or probe the website;
  • impersonate another person;
  • submit false information;
  • bypass access controls;
  • share a paid account with unauthorised users;
  • use our services to harass, threaten or harm another person;
  • reproduce or redistribute protected content without permission.

We may suspend or terminate access where there is a material breach of these requirements.

8. Accounts and passwords

Some products and services require a Kajabi or other online account.

You must:

  • provide accurate information;
  • keep your login details confidential;
  • use a strong and appropriate password;
  • tell us promptly if you suspect unauthorised access;
  • avoid sharing account access with others unless the relevant offer expressly permits it.

You are responsible for activity conducted through your account where that activity results from your failure to protect your login details.

We may require a password reset or temporarily suspend an account where reasonably necessary to protect security.

9. Intellectual property

Unless otherwise stated, all rights in our websites, books, written content, course materials, videos, audio recordings, illustrations, diagrams, worksheets, forms, downloads, branding and other materials belong to East Anglian Psychologists Ltd, Dr James P. Manning or the relevant licensed rights holder.

Copyright and other intellectual-property rights are reserved.

Purchasing or downloading material gives you a limited right to use it. It does not transfer ownership of the intellectual property.

10. Personal-use licence

Unless a product page or separate written licence states otherwise, you receive a limited, revocable, non-exclusive, non-transferable licence to use the material for your own personal use.

You may:

  • read the material;
  • download it where downloading is enabled;
  • complete a worksheet for personal reflection;
  • print a reasonable number of copies for your own use;
  • retain permitted downloads for your own records.

You may not:

  • copy or reproduce substantial parts;
  • sell, sublicense or redistribute material;
  • share paid course access;
  • upload materials to file-sharing websites;
  • provide copies to clients, students, employees or organisations without an appropriate licence;
  • remove copyright notices;
  • present the material as your own;
  • create competing products from the material;
  • translate, adapt or republish it without permission;
  • record or redistribute course videos or live sessions;
  • use the material for commercial training without written permission.

Use permitted by applicable copyright law remains unaffected.

11. Text and data mining and artificial-intelligence use

Unless we give prior written permission, you may not use our materials for:

  • artificial-intelligence model training;
  • machine-learning training;
  • fine-tuning;
  • dataset creation;
  • dataset redistribution;
  • text and data mining;
  • embedding or vectorisation;
  • automated content extraction;
  • model evaluation datasets;
  • commercial prompt libraries;
  • generation of derivative books, courses or resources.

You must not upload a complete work or substantial portion of our protected material to a generative artificial-intelligence service where doing so grants the service provider rights to retain, train on or reuse that material.

This section does not restrict any use that cannot lawfully be restricted.

12. Free resources

We may provide free:

  • worksheets;
  • checklists;
  • guides;
  • email content;
  • articles;
  • recordings;
  • downloads.

Free resources are provided for general educational and reflective use.

We may update, replace or withdraw a free resource at any time.

A free resource does not create an obligation to provide ongoing support, updates or individual advice.

13. Fillable PDF worksheets

Our fillable PDF worksheets are intended for personal reflection and educational use.

For best results, users may need to:

  • download the PDF;
  • open it in Adobe Acrobat Reader or another compatible PDF application;
  • save a copy locally before completing it.

Browser previews and some mobile applications may not reliably retain completed form fields.

We do not guarantee compatibility with every device, browser, PDF reader or operating system.

Answers entered into a downloaded worksheet normally remain on your device. We do not automatically receive those answers unless you deliberately send or upload the completed document.

Completed worksheets may contain sensitive information. You are responsible for deciding:

  • where to store them;
  • whether to password-protect them;
  • whether to share them;
  • who should be allowed to read them.

14. General educational disclaimer

Our websites, books, courses, workshops, downloads and other resources are provided for:

  • education;
  • self-understanding;
  • reflection;
  • general information;
  • skills development;
  • professional discussion.

They are not a substitute for individual professional advice.

The fact that Dr James P. Manning is a clinical psychologist does not turn general published content into individual clinical advice.

No website, course, book, checklist, email or workshop can take account of every user’s:

  • history;
  • health;
  • diagnosis;
  • medication;
  • disability;
  • culture;
  • relationships;
  • risk;
  • environment;
  • support needs;
  • local laws or services.

You are responsible for deciding whether a general resource is appropriate for your circumstances.

15. No diagnosis or assessment

Our materials do not:

  • diagnose autism;
  • rule autism out;
  • diagnose any mental-health condition;
  • replace a formal assessment;
  • establish eligibility for services;
  • provide an occupational-health opinion;
  • provide a medico-legal opinion;
  • provide a fitness-to-work assessment;
  • provide a clinical report.

Downloading or identifying with an autism-related resource does not establish that you are autistic.

Questions about diagnosis or assessment should be discussed with an appropriately qualified professional.

16. No therapy or clinical treatment

Unless we have entered into a separate written clinical agreement, our:

  • books;
  • online courses;
  • workshops;
  • public webinars;
  • email sequences;
  • downloadable resources;
  • educational coaching;
  • strategy sessions;
  • community discussions

do not constitute psychological therapy, psychotherapy, counselling, medical treatment or crisis care.

Participation does not create:

  • a therapist–client relationship;
  • a psychologist–patient relationship;
  • a duty to monitor your mental state;
  • a clinical responsibility to review material you post;
  • an obligation to provide individual intervention.

Educational coaching or strategy sessions are not a substitute for therapy, assessment or medical care.

17. Crisis and emergency disclaimer

Our website, email inboxes, courses, communities and downloadable materials are not crisis services.

They are not continuously monitored.

Do not use them to request urgent help.

If you believe that you or another person is:

  • in immediate danger;
  • suicidal;
  • at risk of self-harm;
  • at risk of harming another person;
  • unable to care for themselves safely;
  • experiencing psychosis or mania;
  • experiencing severe dissociation;
  • in an abusive or coercive situation;
  • experiencing a serious medical emergency,

stop using the resource and contact local emergency services or an appropriate crisis or healthcare service.

In the United Kingdom, call 999 for an immediate emergency.

18. Medical and physical-health disclaimer

Information about stress, autism, emotions, burnout, sensory experiences or the body does not establish the cause of a physical symptom.

Seek appropriate medical advice for symptoms such as:

  • chest pain;
  • breathing difficulty;
  • fainting;
  • sudden neurological change;
  • severe headache;
  • persistent pain;
  • unexplained weight change;
  • medication concerns;
  • severe eating difficulties;
  • addiction withdrawal;
  • any symptom that concerns you.

Do not stop, start or alter prescribed medication based on our general content.

19. Professional, workplace and legal disclaimer

Our materials do not constitute:

  • legal advice;
  • employment-law advice;
  • human-resources advice;
  • occupational-health advice;
  • financial advice;
  • safeguarding advice tailored to a particular case;
  • regulatory advice;
  • individual workplace assessment.

Examples of workplace adjustments, disclosure scripts or communication strategies are general educational suggestions.

You should obtain advice appropriate to your country, role and circumstances before relying on information with significant legal, employment or financial consequences.

20. Professional users

Some courses and workshops may be intended for:

  • psychologists;
  • therapists;
  • counsellors;
  • educators;
  • managers;
  • employers;
  • healthcare professionals;
  • students;
  • other practitioners.

Participation does not replace:

  • accredited professional training;
  • clinical supervision;
  • professional registration;
  • local governance;
  • safeguarding procedures;
  • professional indemnity insurance;
  • the participant’s duty to work within their competence.

Professional participants remain responsible for their own decisions, records and work with clients, patients, students, employees or service users.

A certificate of attendance or completion does not confer a professional qualification, licence or competence unless expressly stated.

Continuing professional development recognition or accreditation applies only where expressly confirmed in writing.

21. Results and outcomes

We do not guarantee:

  • a diagnosis;
  • recovery;
  • improved health;
  • improved relationships;
  • increased earnings;
  • career progression;
  • course completion;
  • publication success;
  • a particular therapeutic or educational outcome.

Results vary according to personal circumstances, participation, prior knowledge, health, environment and many other factors.

Testimonials and examples illustrate individual experiences. They do not guarantee that another person will achieve the same result.

Composite or fictionalised examples are teaching devices and are not promises of outcome.

22. Orders and contract formation

Information shown on a product or sales page is an invitation to place an order.

When you place an order, you offer to purchase the relevant product or service.

A binding contract is normally formed when:

  • we accept the order;
  • payment is authorised; and
  • we send an order confirmation or provide access.

We may decline or cancel an order before supply where:

  • payment is not authorised;
  • the product is unavailable;
  • the order contains an obvious error;
  • the price is clearly incorrect;
  • we reasonably suspect fraud or misuse;
  • legal or regulatory restrictions prevent supply.

If we cancel after taking payment, we will refund the relevant amount.

23. Product information

We take reasonable care to describe products and services accurately.

However:

  • images may be illustrative;
  • screen colours may vary;
  • covers or formatting may be updated;
  • course content may receive reasonable revisions;
  • minor details may differ from promotional images;
  • publication and launch dates may change.

The description, price and essential features shown at checkout form part of the contract.

We will not materially reduce the core content of a paid product without a legitimate reason and appropriate remedy.

24. Prices and payment

Prices are displayed on the relevant product, booking or checkout page.

Unless stated otherwise:

  • prices are shown in pounds sterling;
  • taxes are included where applicable;
  • payment is required before access or delivery;
  • payment is processed through the payment options available at checkout.

Your bank or payment provider may apply:

  • currency-conversion charges;
  • international-payment charges;
  • other provider fees.

We are not responsible for charges imposed independently by your payment provider.

25. Pricing errors

We may correct a genuine pricing error.

If an obvious pricing error is discovered before supply, we may:

  • contact you and offer the correct price; or
  • cancel the order and refund the amount paid.

We will not require you to proceed at the corrected price without your agreement.

26. Discount codes

Discount codes:

  • must be used before the stated expiry date;
  • apply only to eligible products;
  • cannot normally be exchanged for cash;
  • cannot be used retrospectively;
  • may be limited to one use per customer;
  • may not be combined unless stated otherwise.

We may withdraw or refuse a code that has been issued or used in error, unlawfully or contrary to its stated conditions.

27. Digital products and online courses

Digital products may include:

  • PDFs;
  • ebooks;
  • audio;
  • video;
  • templates;
  • worksheets;
  • online lessons;
  • course-platform access.

You are responsible for having:

  • a compatible device;
  • an internet connection;
  • suitable software;
  • sufficient storage;
  • a current browser where required.

Any stated access period will be displayed on the sales page or at checkout.

You should download any permitted files during the period in which access is available.

We may make reasonable changes to digital content to:

  • correct errors;
  • improve accessibility;
  • update references;
  • maintain security;
  • reflect legal or technical changes.

We will not make a change that materially removes the core paid-for benefit without providing an appropriate remedy.

28. Digital-content cancellation rights

Where you purchase digital content online, the law may provide a 14-day cancellation period.

However, if you request immediate access or download during that period, your cancellation right may end once supply begins, provided that:

  • you expressly consent to immediate supply; and
  • you acknowledge that you will lose the cancellation right once supply begins.

Where the required consent and acknowledgement have not been obtained, your statutory rights remain unaffected.

Any immediate-access consent shown at checkout forms part of the contract.

This provision does not affect your rights where digital content is faulty, not as described or otherwise fails to meet legal requirements.

29. Services and cooling-off rights

Where you purchase a service online, you may have a statutory right to cancel within 14 days after the contract is made.

If you expressly request that a service begins during the cancellation period:

  • we may begin the service;
  • if you later cancel, you may be required to pay a proportionate amount for work already supplied.

If the service has been fully performed during the cancellation period, the cancellation right may end where you gave the legally required express consent and acknowledgement.

This section does not reduce any statutory rights.

30. Physical goods and books

Physical books and goods may be sold:

  • directly by us; or
  • through an independent retailer, distributor or marketplace.

Where you buy through a third party, that third party’s purchasing, delivery and return terms will normally apply.

For direct purchases, delivery information and charges will be shown at checkout.

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delay caused by an incorrect address supplied by the customer.

Risk in goods passes when they are delivered to you or a person identified by you to receive them.

31. Consumer cancellation of physical goods

Where the statutory cancellation right applies to a direct online purchase of physical goods, you may normally notify us of cancellation within 14 days after delivery.

You must then return the goods within the legally applicable return period.

Unless the goods are faulty or we agree otherwise, you are normally responsible for direct return costs.

Returned goods should be:

  • handled only as reasonably necessary to inspect them;
  • securely packaged;
  • returned with reasonable care.

We may make a lawful deduction where handling has reduced the value of the goods beyond what was reasonably necessary to inspect them.

Personalised, sealed or otherwise exempt goods may be subject to different rules where permitted by law.

32. Faulty goods, digital content and services

Nothing in these Terms affects your legal rights where a product or service:

  • is faulty;
  • is not as described;
  • is not of satisfactory quality;
  • is not fit for an agreed purpose;
  • has not been supplied with reasonable care and skill.

Depending on the circumstances and applicable law, remedies may include:

  • repair;
  • replacement;
  • repeat performance;
  • price reduction;
  • refund.

Contact [email protected] with:

  • your name;
  • order reference;
  • a description of the problem;
  • relevant supporting information.

33. Additional refund guarantees

A product page may offer an additional refund guarantee.

Where it does, the stated conditions and time period apply in addition to your statutory rights.

No additional guarantee should be assumed unless it appears expressly on the relevant sales page or order confirmation.

34. Workshops, webinars and live events

A workshop, webinar or event may be:

  • online;
  • in person;
  • live;
  • recorded;
  • interactive;
  • delivered to an organisation.

The event description will identify the main format, date and expected content.

We may make reasonable changes to:

  • speakers;
  • session order;
  • delivery platform;
  • supporting materials;
  • minor content;
  • timing.

If we cancel an event and do not offer an acceptable replacement, we will refund fees paid directly to us for that event.

Unless expressly agreed, we are not responsible for indirect costs such as:

  • travel;
  • accommodation;
  • lost earnings;
  • childcare;
  • third-party booking fees.

35. Participant cancellation of workshops and events

Any specific cancellation policy displayed before booking will apply, subject to statutory rights.

Where no separate cancellation policy is displayed:

  • contact us as early as possible if you cannot attend;
  • we may offer a transfer, credit or refund depending on timing, available places and costs already incurred;
  • non-attendance does not automatically entitle the participant to a refund;
  • we will act reasonably and will not restrict any cancellation right provided by law.

A replacement attendee may be accepted where:

  • we agree in advance;
  • the replacement meets any eligibility requirements;
  • sufficient notice is given.

36. Coaching and strategy sessions

Where a service is described as coaching, educational consultation, mentoring or a strategy session, it is not therapy, assessment or crisis care unless a separate written clinical agreement expressly states otherwise.

The session may support:

  • reflection;
  • education;
  • planning;
  • communication;
  • identifying questions;
  • considering general options.

It does not provide:

  • diagnosis;
  • treatment;
  • a clinical report;
  • legal advice;
  • occupational-health advice;
  • formal workplace recommendations;
  • crisis management.

We may decline or stop a session where the service is unsuitable, outside scope or unsafe to continue.

Where appropriate, we may suggest seeking a different professional or service.

37. Rescheduling and missed individual sessions

Unless a product page or booking agreement states otherwise:

  • requests to reschedule should be made at least 48 hours before the appointment;
  • one reasonable rescheduling request may be accommodated subject to availability;
  • a cancellation made with less than 48 hours’ notice may result in some or all of the fee being retained where the reserved time cannot reasonably be filled;
  • failure to attend without notice may result in the fee being retained;
  • exceptional circumstances may be considered at our discretion.

This section is subject to your statutory cancellation rights.

If we need to cancel an individual session, we will offer:

  • a reasonable alternative date; or
  • a refund of the affected fee.

38. Memberships and subscriptions

Where a product renews automatically, the following will be shown before purchase:

  • the price;
  • billing frequency;
  • minimum term, if any;
  • renewal arrangements;
  • cancellation method.

You authorise the payment provider to collect recurring payments until cancellation takes effect.

Cancellation normally prevents future renewal and does not retrospectively refund an elapsed subscription period, except where required by law or stated in an additional guarantee.

Access may continue until the end of the paid billing period unless the offer states otherwise.

39. Community and discussion areas

Some products may include a community, comments, group discussion or live chat.

You must not post:

  • unlawful content;
  • harassment;
  • threats;
  • hate speech;
  • discriminatory abuse;
  • pornography;
  • confidential information belonging to another person;
  • client or patient information;
  • defamatory allegations;
  • spam;
  • malware;
  • copyright-infringing material;
  • misleading claims of professional authority.

You must not attempt to provide crisis intervention or individual clinical treatment to another participant through our community.

We may remove content or suspend access where reasonably necessary for safety, legality, privacy or proper operation.

We do not guarantee that every post will be reviewed or moderated immediately.

40. Confidentiality in group settings

Participants may be asked to respect the privacy of other participants.

However, we cannot guarantee that another participant will maintain confidentiality.

Do not disclose information in a group, webinar or community that you would not be comfortable sharing with the other participants.

Professionals must not share identifiable information about clients, patients, students, employees or service users.

41. User-submitted content

You retain ownership of content you submit.

You grant us a limited, non-exclusive licence to host, store, display and process that content only as reasonably necessary to:

  • operate the service;
  • display your contribution;
  • provide support;
  • moderate the platform;
  • comply with law.

We will not use an identifiable private submission as a public testimonial without appropriate permission.

You confirm that you have the right to submit the content and that doing so does not violate another person’s rights.

42. Recordings

We may record a webinar, workshop or event where reasonable notice is provided.

The notice will explain, where appropriate:

  • whether participants may be visible or audible;
  • the purpose of the recording;
  • how it may be used;
  • whether an alternative participation method is available.

You must not record, photograph or redistribute a course, session, workshop or another participant without permission.

Private coaching or consultation sessions will not normally be recorded without prior agreement.

43. Third-party platforms

We use third-party providers, which may include:

  • Kajabi;
  • payment processors;
  • video-meeting platforms;
  • email providers;
  • file-hosting services;
  • appointment-booking services.

Their platforms may be governed by their own terms and privacy policies.

We are not responsible for a failure caused solely by a third-party system outside our reasonable control, but we will take reasonable steps to assist where a paid service is materially affected.

44. External links

Our content may link to:

  • external websites;
  • retailers;
  • research papers;
  • professional organisations;
  • support services;
  • social-media platforms.

A link does not necessarily mean that we endorse every view, product or service offered by that third party.

We do not control external websites and are not responsible for their:

  • content;
  • availability;
  • security;
  • privacy practices;
  • purchasing terms.

45. Affiliate links and commercial relationships

Where a link is an affiliate link or where we receive a commercial benefit from a recommendation, we will provide an appropriate disclosure.

Any affiliate relationship does not remove your responsibility to decide whether a product is suitable for you.

46. Suspension and termination

We may suspend or terminate access where:

  • payment remains unpaid;
  • there is fraud or suspected fraud;
  • account details are shared without permission;
  • intellectual property is infringed;
  • another participant is harassed;
  • security is threatened;
  • these Terms are materially breached;
  • continued participation creates a serious safety or legal concern.

Where reasonable, we will give notice and an opportunity to address the problem.

Immediate action may be taken where necessary to protect people, systems or legal rights.

Termination does not affect rights or liabilities that arose before termination.

47. Our responsibility to consumers

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss that:

  • was not reasonably foreseeable;
  • was caused by information or instructions you supplied incorrectly;
  • results from failure to follow reasonable technical instructions;
  • results from a third-party platform beyond our reasonable control;
  • relates to business activity where you purchased as a consumer.

We do not exclude or restrict liability where doing so would be unlawful.

This includes liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of statutory rights that cannot be excluded;
  • any other liability that law does not permit us to exclude.

48. Business users

If you purchase wholly or mainly for business, professional or organisational purposes, you are a business user.

Business engagements may also be governed by:

  • a proposal;
  • purchase order;
  • training agreement;
  • service schedule;
  • separate written contract.

If a separate agreement conflicts with these Terms, the separately negotiated agreement will normally take priority for that engagement.

Subject to liability that cannot lawfully be excluded:

  • we are not liable to business users for indirect or consequential loss;
  • we are not liable for loss of profit, revenue, opportunity, goodwill or anticipated savings;
  • our aggregate liability relating to a particular paid engagement will not normally exceed the fees paid to us for that engagement.

Nothing in this section restricts liability where restriction would be unlawful.

49. Indemnity by business users

A business user agrees to be responsible for reasonable losses, claims and costs resulting from its:

  • unlawful use of our content;
  • infringement of intellectual-property rights;
  • unauthorised redistribution;
  • breach of participant confidentiality;
  • material breach of these Terms.

This provision applies only to the extent permitted by law and to losses reasonably caused by that breach.

50. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, such as:

  • internet or hosting failure;
  • power failure;
  • illness;
  • severe weather;
  • industrial action;
  • transport disruption;
  • venue closure;
  • epidemic or public-health restriction;
  • government action;
  • failure of a third-party provider;
  • natural disaster.

We will take reasonable steps to:

  • reduce disruption;
  • communicate material changes;
  • reschedule or provide an appropriate remedy where possible.

51. Privacy and cookies

Our processing of personal information is described in our Privacy Policy.

Our use of cookies and similar technologies is described in our cookie information or Cookie Policy.

These documents form part of the information governing your use of the website.

52. Complaints

We aim to resolve concerns fairly.

To make a complaint, contact:

[email protected]

Please provide:

  • your name;
  • relevant order or booking reference;
  • a clear description of the concern;
  • the outcome you are seeking;
  • any relevant supporting information.

We will acknowledge and investigate the complaint within a reasonable period.

53. Notices

We may send notices to the email address associated with your account or order.

You are responsible for keeping your contact information current.

Notices to us should be sent to:

[email protected]

54. Assignment

You may not transfer your contract, account or access rights to another person without our prior agreement.

We may transfer our rights and obligations as part of a legitimate sale, restructuring or transfer of the business, provided that doing so does not materially reduce your rights.

55. No waiver

If either party delays enforcing a right, that does not mean the right has been waived.

A waiver in one instance does not automatically apply to another instance.

56. Severability

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be treated as modified only to the minimum extent required to make it lawful and enforceable.

57. Third-party rights

Unless expressly stated otherwise, a person who is not a party to the contract does not have a right to enforce these Terms.

58. Entire agreement

These Terms, together with:

  • the relevant sales page;
  • checkout information;
  • order confirmation;
  • Privacy Policy;
  • any specifically agreed written terms

form the agreement relating to the relevant product or service.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on information that is legally binding.

59. Governing law and jurisdiction

These Terms are governed by the law of England and Wales.

If you are a consumer living in another part of the United Kingdom, you retain any mandatory rights available under the law applicable to you and may be entitled to bring proceedings in your home courts.

For business users, the courts of England and Wales will have exclusive jurisdiction unless a separate written agreement states otherwise.

60. Contact information

Questions about these Terms should be sent to:

East Anglian Psychologists Ltd
46–54 High Street
Ingatestone
Essex
CM4 9DW
United Kingdom

Email: [email protected]

Company number: 14283128
Registered in England and Wales

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel a contract and a statutory cancellation right applies.

To:
East Anglian Psychologists Ltd
46–54 High Street
Ingatestone
Essex
CM4 9DW
United Kingdom

Email: [email protected]

I hereby give notice that I cancel my contract for the following:

Product or service:


Ordered on:


Received or service booked for:


Name of consumer:


Address of consumer:



Email address used for the order:


Order reference:


Signature of consumer, if this form is submitted on paper:


Date:


End of Terms and Conditions and Disclaimer